Recovery URLs not working for guests

When Metorik sends a recovery URL to your customers, it looks like a little bit like this:

https://mystore.com/wp-json/metorik/v1/recover-cart?token=sal1a124mxas521m1o

If you test this URL while logged out (as a guest), and it doesn't work, your host is probably excluding cookies from some URLs (normally to help with their cacheing).

We are aware of it being an issue with WP Engine, and are working on a solution with them.

If you are using a different host and find the same happening, please contact us on the live chat so we can check it out and try speak to your host.

What can I do to solve it right now?

The easiest thing to do is contact your host through their support and ask for a cache/cookie exclusion on the URL: /wp-json/metorik/v1/recover-cart. Ideally, anything under /wp-json should be excluded.

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