We understand that some stores offer their customers the ability to pay in multiple currencies. This could happen in 2 ways:
- Customers can check out and pay in different currencies
- The store changes their main currency over time (perhaps they started in AUD but later switched to USD)
To ensure Metorik is still of value to you, we convert order numbers into your store's currency.
So if your store's currency is USD but you have an order that was made in the EUR currency, we look up the exchange rate on the date of the order and then use the USD amount in reports.
When looking at a table of orders, we'll show you both the original amount and the converted amount.
When you view the order, we'll show you it in the currency the order was made in.
For orders made before the 22nd of November, 2016, we use the final exchange rate of the day the order was created (UTC). For orders made afterwards, the exchange rate used is the latest one within an hour of the order being made.
WIth refunds, we look up the exchange rate on the day the refund was created (so it may differ from the exchange rate of the order, if the order and its respective refund was created on different days).
Setting the store currency
When you first add your store to Metorik, we'll ask you to confirm your store's currency:
If you need to change it afterwards, please send us a message and we will change it for you.
We've tested our multi-currency support thouroughly with these plugins (but it will work with any plugin that store's the order's currency properly in WooCommerce):
If you need to change currencies, please contact Metorik support and we'll try to assist you in doing so.
Heads up: Our conversions are based on the rate of the order's created date (not paid date, as that's not always set). But it is unlikely that you received the exact amount that we convert it too, as bank's often charge different fees and the exchange rate can change over the course of the day (while we just use a single rate for the day). So while the converted amount we have is pretty accurate, it will never be the exact same as what you received, so you shouldn't use converted metrics for tax and similar reporting where precise numbers are needed.
If for some reason the order created date is in the future, we will not convert the number and it will just be the same amount.
We currently support converting between the following currencies:
|AED||United Arab Emirates Dirham|
|ANG||Netherlands Antillean Guilder|
|BAM||Bosnia-Herzegovina Convertible Mark|
|BYR||Belarusian Ruble (pre-2016)|
|CLF||Chilean Unit of Account (UF)|
|CRC||Costa Rican Colón|
|CUC||Cuban Convertible Peso|
|CVE||Cape Verdean Escudo|
|CZK||Czech Republic Koruna|
|FKP||Falkland Islands Pound|
|GBP||British Pound Sterling|
|HKD||Hong Kong Dollar|
|ILS||Israeli New Sheqel|
|KPW||North Korean Won|
|KRW||South Korean Won|
|KYD||Cayman Islands Dollar|
|LKR||Sri Lankan Rupee|
|NZD||New Zealand Dollar|
|PEN||Peruvian Nuevo Sol|
|PGK||Papua New Guinean Kina|
|SBD||Solomon Islands Dollar|
|SHP||Saint Helena Pound|
|SLL||Sierra Leonean Leone|
|STD||São Tomé and Príncipe Dobra|
|TTD||Trinidad and Tobago Dollar|
|TWD||New Taiwan Dollar|
|USD||United States Dollar|
|VEF||Venezuelan Bolívar Fuerte|
|XAF||CFA Franc BEAC|
|XAG||Silver (troy ounce)|
|XAU||Gold (troy ounce)|
|XCD||East Caribbean Dollar|
|XDR||Special Drawing Rights|
|XOF||CFA Franc BCEAO|
|ZAR||South African Rand|
|ZMK||Zambian Kwacha (pre-2013)|