Sending Limits

Overall, there is no set monthly limit for the number of Engage emails you send, but we may start to limit you if you start to exceed 10x the total number of monthly orders you have.

Since bulk emailing is not allowed with Engage (as it's intended for transactional and unique emails), we also have some limits in place on the number of emails you send every 10 minutes, 60 minutes, and day. This is in order to:

  1. Protect your domain's sending reputation.
  2. Keep your emails going to the inbox (and not SPAM).
  3. Keep emails arriving in inboxes as quickly as possible after they're sent.
  4. Comply with our email provider Postmark.

This also ends up protecting your site from sudden unexpected surges of traffic, which could be caused by 1000's of an emails being sent instantly sending customer to your store.

If you find that emails are not sending fast enough for you, we may be able to increase the limit. Please reach out to us on the live chat so we can try help

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