Sending Limits

There are no limits for how many people you can send a single broadcast to. However, your monthly limit is determined by your pricing tier - Metorik Pricing.  You can also add email packs from your account settings  if you would like to send more emails, more on that here - Manage your Engage email credits

Engage has some time limits in place on the number of emails we send every 10 minutes, 60 minutes, and day. This is in order to:

1. Protect your domain's sending reputation.
2. Keep your emails going to the inbox (and not SPAM).
3. Keep emails arriving in inboxes as quickly as possible after they're sent.

This also ends up protecting your site from sudden unexpected surges of traffic, which could be caused by 1000's of an emails being sent instantly sending customer to your store.

If you find that emails are not sending fast enough for you, we may be able to increase the limit. Please send us a message so we can try help.