# Metorik Help Docs ## Get Started ### Quickstart - [Getting started with Metorik]: https://help.metorik.com/getting-started-with-metorik-gkt1f.md - [Connect your Shopify store]: https://help.metorik.com/connect-your-shopify-store-t5500.md - [Connect your WooCommerce store]: https://help.metorik.com/connect-your-woocommerce-store-9hnew.md - [Set up profit tracking]: https://help.metorik.com/set-up-profit-tracking-w34ne.md - [Your first report]: https://help.metorik.com/your-first-report-ear41.md ### Teams & Roles - [Inviting your team to Metorik]: https://help.metorik.com/inviting-your-team-to-metorik-3q5nv.md - [Team Member Role: Admin]: https://help.metorik.com/team-member-role-admin-5tqq9.md - [Team Member Role: Editor]: https://help.metorik.com/team-member-role-editor-elxed.md - [Team Member Role: Analyst]: https://help.metorik.com/team-member-role-analyst-pg69s.md - [Team Member Role: Marketer]: https://help.metorik.com/team-member-role-marketer-1h3af.md - [Team Member Role: Packer & Packer (Read Only)]: https://help.metorik.com/team-member-role-packer-packer-read-only-8yf7r.md - [Managing team members across multiple stores]: https://help.metorik.com/managing-team-members-across-multiple-stores-41qrr.md - [Hiding costs & profit from some team members]: https://help.metorik.com/hiding-costs-profit-from-some-team-members-2qdvw.md - [Sharing dashboards with dashboard viewers]: https://help.metorik.com/sharing-dashboards-with-dashboard-viewers-um1ss.md ### Account & Billing #### Plans, pricing & trial - [Metorik Pricing & Billing]: https://help.metorik.com/metorik-pricing-billing-eiqes.md - [Why do I have to pay more for Metorik as my store grows?]: https://help.metorik.com/why-do-i-have-to-pay-more-for-metorik-as-my-store-grows-frxlp.md - [How do I cancel my Metorik trial or subscription?]: https://help.metorik.com/how-do-i-cancel-my-metorik-trial-or-subscription-k3y9m.md - [Annual subscription plans]: https://help.metorik.com/annual-subscription-plans-mkxjr.md #### Billing, invoices & payments - [Billing for Multiple Stores]: https://help.metorik.com/billing-for-multiple-stores-r804i.md - [Failed Metorik Payments]: https://help.metorik.com/failed-metorik-payments-tx0yd.md - [Metorik Tax Invoices & Receipts]: https://help.metorik.com/metorik-tax-invoices-receipts-3x8xq.md - [Adding an address or additional company information to your invoice]: https://help.metorik.com/adding-an-address-or-additional-company-information-to-your-invoice-zdkc1.md - [Change your credit card or payment method]: https://help.metorik.com/change-your-credit-card-or-payment-method-x4kdc.md #### Stores & ownership - [Does Metorik work with multiple stores?]: https://help.metorik.com/does-metorik-work-with-multiple-stores-kfdyv.md - [Does Metorik work with all eCommerce platforms?]: https://help.metorik.com/does-metorik-work-with-all-ecommerce-platforms-4j9f5.md - [Transferring Company / Store Ownership]: https://help.metorik.com/transferring-company-store-ownership-hrod5.md - [How do I delete a store from Metorik?]: https://help.metorik.com/how-do-i-delete-a-store-from-metorik-lbz9k.md - [Can I add a staging store?]: https://help.metorik.com/can-i-add-a-staging-store-ezvvd.md #### Your Account - [I can't verify my email and log in to Metorik]: https://help.metorik.com/i-cant-verify-my-email-and-log-in-to-metorik-74ahu.md - [How can I enable 2FA on my account?]: https://help.metorik.com/how-can-i-enable-2fa-on-my-account-nqf23.md - [Changing color modes in Metorik (dark mode)]: https://help.metorik.com/changing-color-modes-in-metorik-dark-mode-aewow.md - [How to contact Metorik support]: https://help.metorik.com/how-to-contact-metorik-support-zjx2x.md ## Analytics ### General - [Reports Segmenting]: https://help.metorik.com/reports-segmenting-0mgwo.md - [Compare Periods]: https://help.metorik.com/compare-periods-59ok9.md - [Custom Fields]: https://help.metorik.com/custom-fields-kzano.md - [How to Customize Columns]: https://help.metorik.com/how-to-customize-columns-dtwyp.md - [Customising the Dashboard]: https://help.metorik.com/customising-the-dashboard-82l6q.md - [Net Revenue and the Orders Report]: https://help.metorik.com/all-about-net-revenue-and-the-orders-report-k3tru.md - [Tax Reports]: https://help.metorik.com/tax-reports-327yv.md - [Profit Reports]: https://help.metorik.com/profit-reports-46rl3.md - [Forecasting Data]: https://help.metorik.com/forecasting-data-gasc9.md - [Refunds in Metorik]: https://help.metorik.com/refunds-in-metorik-3x3n4.md - [What is the difference between gross and net sales?]: https://help.metorik.com/what-is-the-difference-between-gross-and-net-sales-ehxc9.md - [Why don't the totals in Stripe reports match Metorik reports?]: https://help.metorik.com/why-dont-the-totals-in-stripe-reports-match-metorik-reports-bvggh.md - [Why don't the totals in WooCommerce reports match Metorik reports?]: https://help.metorik.com/why-dont-the-totals-in-woocommerce-reports-match-metorik-reports-fym5j.md - [Why don't the totals in Shopify reports match Metorik reports?]: https://help.metorik.com/why-dont-the-totals-in-shopify-reports-match-metorik-reports-9cscz.md - [Why doesn't the revenue/orders report sales match the product/categories sales?]: https://help.metorik.com/why-doesnt-the-revenue-orders-report-sales-match-the-product-categories-sales-f3sn6.md - [Metorik & WooCommerce Terminology]: https://help.metorik.com/metorik-woocommerce-terminology-nzi19.md - [Why Metorik sales data doesn't match Google Analytics]: https://help.metorik.com/why-metorik-sales-data-doesnt-match-google-analytics-t4r1j.md - [Track goals in Metorik]: https://help.metorik.com/track-goals-in-metorik-3nm3v.md - [How Metorik calculates conversion rate]: https://help.metorik.com/how-metorik-calculates-conversion-rate-htd2e.md ### Customers - [Customer Reports]: https://help.metorik.com/customer-reports-ojbw0.md - [Customer Cohort Reports]: https://help.metorik.com/customer-cohort-reports-0ll3i.md - [Customer timelines]: https://help.metorik.com/customer-timelines-hzmhx.md - [How does Metorik define a New or Returning Customer?]: https://help.metorik.com/how-does-metorik-define-a-new-or-returning-customer-n15c4.md - [What is the difference between customers and guests in WooCommerce and Metorik?]: https://help.metorik.com/what-is-the-difference-between-customers-and-guests-wqcbw.md - [Where does a customer's 'join date' come from?]: https://help.metorik.com/where-does-a-customers-join-date-come-from-9taov.md - [WooCommerce: Why customer roles don't show correctly in Metorik]: https://help.metorik.com/woocommerce-why-customer-roles-dont-show-correctly-in-metorik-2pf4b.md - [Manual orders & customers with no email]: https://help.metorik.com/manual-orders-customers-with-no-email-62vym.md - [Deleting customers from Metorik]: https://help.metorik.com/deleting-customers-from-metorik-pthev.md - [WooCommerce: Why don't the number of new customers match.]: https://help.metorik.com/woocommerce-why-dont-the-number-of-new-customers-match-9ss5k.md ### Products - [Product Reports]: https://help.metorik.com/product-reports-7zu6u.md - [Product Refunds]: https://help.metorik.com/product-refunds-3yccb.md - [How do I see the repurchase rate of a product?]: https://help.metorik.com/how-do-i-see-the-repurchase-rate-of-a-product-cum4f.md - [Viewing historical product stock levels]: https://help.metorik.com/viewing-historical-product-stock-levels-fa1yz.md - [Viewing overall product sales for a certain country]: https://help.metorik.com/viewing-overall-product-sales-for-a-certain-country-k1hzs.md - [My product images aren't loading]: https://help.metorik.com/my-product-images-arent-loading-aywnq.md - [Product & Variation Stock Management]: https://help.metorik.com/product-variation-stock-management-ucoam.md - [If I delete a product on my store, does it get deleted in Metorik?]: https://help.metorik.com/if-i-delete-a-product-on-my-store-does-it-get-deleted-in-metorik-0ztnz.md - [Shopify Vendors Report]: https://help.metorik.com/shopify-vendors-report-jjkqf.md ### Orders - [Custom order statuses]: https://help.metorik.com/custom-order-statuses-hmqi1.md - [How can I exclude order statuses from reports?]: https://help.metorik.com/how-can-i-exclude-order-statuses-from-reports-loigd.md - [How can I delete or exclude test orders from my reports?]: https://help.metorik.com/how-can-i-delete-or-exclude-test-orders-from-my-reports-74ulj.md - [Viewing and reporting on Shopify sales channels]: https://help.metorik.com/viewing-and-reporting-on-shopify-sales-channels-xifqo.md - [Shopify Sales Channel IDs and Names]: https://help.metorik.com/shopify-sales-channel-ids-and-names-pj2w5.md - [Order and Subscription Notes]: https://help.metorik.com/order-and-subscription-notes-j8ydp.md - [WooCommerce: Why do I have so many cancelled orders?]: https://help.metorik.com/woocommerce-why-do-i-have-so-many-cancelled-orders-8pgt5.md - [View order fulfillment time]: https://help.metorik.com/view-order-fulfillment-time-y5v3d.md ### Subscriptions - [Why do active subscriptions numbers change over time]: https://help.metorik.com/why-do-active-subscriptions-numbers-change-over-time-nrvt3.md - [Integration: Prepaid for WooCommerce Subscriptions plugin]: https://help.metorik.com/integration-prepaid-for-woocommerce-subscriptions-plugin-yhue6.md - [Using WooCommerce Subscriptions versions earlier than 3.1]: https://help.metorik.com/using-woocommerce-subscriptions-versions-earlier-than-3-1-uvnj7.md - [Why aren't my subscriptions being updated in Metorik]: https://help.metorik.com/why-arent-my-subscriptions-being-updated-in-metorik-cdeym.md - [Subscription Churn Date]: https://help.metorik.com/subscription-churn-date-jh4a7.md - [WooCommerce: Subscription Reports]: https://help.metorik.com/woocommerce-subscription-reports-44wao.md - [WooCommerce: Subscription Cohorts Report]: https://help.metorik.com/woocommerce-subscription-cohorts-report-ynz3h.md - [WooCommerce: Subscription Plans Report]: https://help.metorik.com/woocommerce-subscription-plans-report-yx926.md - [Why Subscription Events and Subscriptions report (Active subscriptions) numbers differ]: https://help.metorik.com/why-subscription-events-and-subscriptions-report-active-subscriptions-numbers-differ-3zdrv.md ### Segmenting & Filters - [Segmenting Data]: https://help.metorik.com/all-about-segmenting-gud86.md - [Segmenting with Jarvis AI]: https://help.metorik.com/segmenting-with-jarvis-ai-85rev.md - [Types of Segmenting]: https://help.metorik.com/grouped-segmenting-and-or-1lqnf.md - [Segmenting Orders, Products, Carts (and Subscriptions) based on customer filters]: https://help.metorik.com/segmenting-orders-products-carts-and-subscriptions-based-on-customer-filters-m91tt.md - [Segmenting a string that contains an underscore]: https://help.metorik.com/segmenting-a-string-that-contains-an-underscore-yc9b6.md - [How to add a custom segment to the dashboard]: https://help.metorik.com/how-to-add-a-custom-segment-to-the-dashboard-0uqn1.md - [Segment and Send Emails by Customer Engagement]: https://help.metorik.com/segment-and-send-emails-by-customer-engagement-7j4k5.md - [Filter Abandoned Carts to Exclude Recovered Carts]: https://help.metorik.com/filter-abandoned-carts-to-exclude-recovered-carts-d7l4p.md ### Exports & Digests - [Exporting Order Line-Items]: https://help.metorik.com/exporting-order-line-items-nytbu.md - [Exporting Metorik Data to Google Sheets]: https://help.metorik.com/exporting-metorik-data-to-google-sheets-qr1o7.md - [Splitting large exports into smaller exports]: https://help.metorik.com/splitting-large-exports-into-smaller-exports-eb2r1.md - [Your Subscribed Recurring Exports]: https://help.metorik.com/your-subscribed-recurring-exports-6vmhr.md - [Fixing garbled Hebrew characters in CSV files in Microsoft Excel]: https://help.metorik.com/fixing-garbled-hebrew-characters-in-csv-files-in-microsoft-excel-k9g89.md - [Recurring exports by webhook]: https://help.metorik.com/recurring-exports-by-webhook-x1kql.md - [Exporting Data]: https://help.metorik.com/exporting-data-rratv.md - [Creating Digests]: https://help.metorik.com/creating-digests-swtkp.md - [Custom Metrics]: https://help.metorik.com/custom-metrics-2j9a5.md - [Your Subscribed Digests]: https://help.metorik.com/your-subscribed-digests-vdghp.md ## Engage (Email Marketing) ### Engage Setup - [Setting up Engage]: https://help.metorik.com/setting-up-engage-4nsmn.md - [Domain & Email Verification]: https://help.metorik.com/domain-email-verification-fx2c3.md - [Managing your Engage email credits]: https://help.metorik.com/managing-your-engage-email-credits-udeix.md - [Why can't I use the same domain for Engage for multiple stores?]: https://help.metorik.com/why-cant-i-use-the-same-domain-for-engage-for-multiple-stores-ihflk.md - [WooCommerce: Sending receipts with Engage]: https://help.metorik.com/woocommerce-sending-receipts-with-engage-teaed.md - [Shopify: Verifying your Engage domain]: https://help.metorik.com/shopify-verifying-your-engage-domain-rne45.md - [WooCommerce: Order Payment URL doesn't work]: https://help.metorik.com/woocommerce-order-payment-url-doesnt-work-twuao.md - [Acceptable Bounce & Spam Rates]: https://help.metorik.com/acceptable-bounce-spam-rates-z6rvv.md - [Engage API]: https://help.metorik.com/engage-api-b5phl.md - [Sending Limits]: https://help.metorik.com/sending-limits-mfe1m.md ### Broadcasts - [Building a Broadcast]: https://help.metorik.com/building-a-broadcast-ahtkq.md - [How do I stop Engage emails sending after activating an automation or broadcast?]: https://help.metorik.com/how-do-i-stop-engage-emails-sending-after-activating-an-automation-or-broadcast-8njs2.md - [Broadcasts - We don't recommend emailing old customers]: https://help.metorik.com/broadcasts-we-dont-recommend-emailing-old-customers-3ykog.md ### Automations - [Building an Automation]: https://help.metorik.com/building-an-automation-rpyda.md - [Engage Guide: Sending a customer on-boarding emails]: https://help.metorik.com/engage-guide-sending-a-customer-on-boarding-emails-lsmlz.md - [Engage Guide: Your First Automations]: https://help.metorik.com/engage-guide-your-first-automations-fd627.md - [WooCommerce: Sending subscription emails with Engage]: https://help.metorik.com/woocommerce-sending-subscription-emails-with-engage-c9u5g.md - [Spike protection for automations]: https://help.metorik.com/spike-protection-for-automations-4vkey.md - [Pending Order Carts]: https://help.metorik.com/pending-order-carts-wndyx.md - [Automation Activation: Sending Limits]: https://help.metorik.com/automation-activation-sending-limits-dso5i.md - [How many times will a customer receive an automation email?]: https://help.metorik.com/how-many-times-will-a-customer-receive-an-automation-email-keku6.md - [When will an automation be triggered/sent?]: https://help.metorik.com/when-will-an-automation-be-triggered-sent-z52sl.md - [Edit an activated automation in Metorik Engage]: https://help.metorik.com/edit-an-activated-automation-in-metorik-engage-uxp9z.md ### Flows - [Customer Welcome Flow]: https://help.metorik.com/customer-welcome-flow-ni54o.md - [Customer Win-Back Flow]: https://help.metorik.com/customer-win-back-flow-z3vfb.md - [Failed Order Recovery Flow]: https://help.metorik.com/failed-order-recovery-flow-h1mm3.md - [Order Follow-Up Flow]: https://help.metorik.com/order-follow-up-flow-2ida4.md - [Subscription Renewal Reminder Flow]: https://help.metorik.com/subscription-renewal-reminder-flow-ihttx.md ### Email Design & Builder - [Engage Discounts & Coupons]: https://help.metorik.com/engage-discounts-coupons-yy0g4.md - [Sending Engage emails in multiple languages]: https://help.metorik.com/sending-engage-emails-in-multiple-languages-yhzr4.md - [Engage Email Layouts]: https://help.metorik.com/engage-email-layouts-qpjb2.md - [Adding Custom Fonts to the Email Builder]: https://help.metorik.com/adding-custom-fonts-to-the-email-builder-reigd.md - [How can I add an avatar/logo to my Engage emails?]: https://help.metorik.com/how-can-i-add-an-avatar-logo-to-my-engage-emails-9qm7x.md - [How to use the email builder]: https://help.metorik.com/how-to-use-the-email-builder-vuwmp.md - [Physical address alternatives]: https://help.metorik.com/physical-address-alternatives-70aab.md - [Are coupon codes created in Metorik automatically added to my eCommerce store?]: https://help.metorik.com/are-coupon-codes-created-in-metorik-automatically-added-to-my-ecommerce-store-qj3eq.md - [Customising Engage emails with CSS]: https://help.metorik.com/customising-engage-emails-with-css-irbw2.md - [Automatic UTM Parameters in Engage Emails]: https://help.metorik.com/automatic-utm-parameters-in-engage-emails-w6ph9.md - [Inserting Images in Engage emails]: https://help.metorik.com/inserting-images-in-engage-emails-kzswi.md - [Variable fallbacks for Engage]: https://help.metorik.com/variable-fallbacks-for-engage-z1k4b.md ### Profiles & Tracking - [Profiles]: https://help.metorik.com/profiles-dhpl3.md - [Metorik Profile Sign Up Form]: https://help.metorik.com/metorik-profile-sign-up-form-0ddbt.md - [Engage Unsubscribes]: https://help.metorik.com/engage-unsubscribes-dy66t.md - [Is an unsubscribe link required?]: https://help.metorik.com/is-an-unsubscribe-link-required-xyq75.md - [Manually set an order to be an Engage conversion]: https://help.metorik.com/manually-set-an-order-to-be-an-engage-conversion-bneuo.md - [How are Engage conversions tracked?]: https://help.metorik.com/how-are-engage-conversions-tracked-hbmzw.md ### Troubleshooting & FAQs - [Gmail HTML clipping on long emails]: https://help.metorik.com/gmail-html-clipping-on-long-emails-4qf2v.md - [Phone number links not working in the Gmail app on iPhone]: https://help.metorik.com/phone-number-links-not-working-in-the-gmail-app-on-iphone-zbg8h.md - [Including Gmail Order Schema in emails]: https://help.metorik.com/including-gmail-order-schema-in-emails-smqr4.md - [Can you use Engage to send SMS?]: https://help.metorik.com/can-you-use-engage-to-send-sms-ooq50.md - [Linking to WooCommerce PDF Invoices from Engage Emails]: https://help.metorik.com/linking-to-woocommerce-pdf-invoices-from-engage-emails-rtovw.md - [Images in Microsoft Outlook are oversized]: https://help.metorik.com/images-in-microsoft-outlook-are-oversized-x32bg.md - [Does Metorik integrate with Mailchimp or other email providers?]: https://help.metorik.com/does-metorik-integrate-with-mailchimp-or-other-email-providers-p1u6t.md - [Engage emails being flagged by uBlock Origin]: https://help.metorik.com/engage-emails-being-flagged-by-ublock-origin-yfutx.md - [Why failed order reminders don't show conversions]: https://help.metorik.com/why-failed-order-reminders-dont-show-conversions-85nw8.md - [Email sending paused due to high bounce or spam rate]: https://help.metorik.com/email-sending-paused-due-to-high-bounce-or-spam-rate-4sxb5.md ### Ad Audiences - [Ad Audience Syncing]: https://help.metorik.com/ad-audience-syncing-v2brx.md ## Costs & Profit ### Costs - [Setting Costs in Metorik]: https://help.metorik.com/setting-costs-in-metorik-djbty.md - [Operational Costs]: https://help.metorik.com/operational-costs-euci6.md - [Externally Calculated Costs]: https://help.metorik.com/using-custom-fields-for-costs-48uds.md - [How to set your Shipping Costs based on the Order Shipping Fee]: https://help.metorik.com/how-to-set-your-shipping-costs-based-on-order-shipping-fee-baork.md - [Managing Costs & Profit for Raffle or Competition Stores]: https://help.metorik.com/managing-costs-profit-for-raffle-or-competition-stores-uicn8.md - [Product costs not showing correctly on orders]: https://help.metorik.com/product-costs-not-showing-correctly-on-orders-ptmhi.md - [How product cost changes affect historical orders]: https://help.metorik.com/how-product-cost-changes-affect-historical-orders-12c26.md ### Syncing - [Automatic Product Cost Syncing]: https://help.metorik.com/automatic-product-cost-syncing-3gc5u.md - [Syncing Advertising Costs]: https://help.metorik.com/syncing-advertising-costs-mrkhm.md - [Connect OpenAI Ads (ChatGPT Ads)]: https://help.metorik.com/connect-openai-ads-chatgpt-ads-ha6rm.md ## Carts ### Cart Tracking & Setup - [Cart Tracking Overview]: https://help.metorik.com/cart-tracking-overview-d21wg.md - [WooCommerce: Abandoned carts mixing user data]: https://help.metorik.com/woocommerce-abandoned-carts-mixing-user-data-nzsgt.md - [WooCommerce: Recovery URLs not working for guests]: https://help.metorik.com/woocommerce-recovery-urls-not-working-for-guests-8dbz3.md - [WooCommerce: Cart Tracking Consent and GDPR]: https://help.metorik.com/woocommerce-cart-tracking-consent-and-gdpr-5cg0j.md - [WooCommerce: Disable cart tracking for admins or logged-in users]: https://help.metorik.com/woocommerce-disable-cart-tracking-for-admins-or-logged-in-users-agjj9.md - [WooCommerce: Does cart tracking slow down my store?]: https://help.metorik.com/woocommerce-does-cart-tracking-slow-down-my-store-xmrva.md ### Abandoned Cart Recovery - [Abandoned Cart Recovery Emails]: https://help.metorik.com/abandoned-cart-recovery-emails-5115k.md - [Cart Recovery Conversion Tracking]: https://help.metorik.com/cart-recovery-conversion-tracking-qbadf.md - [How to stop a cart from receiving abandoned cart emails]: https://help.metorik.com/how-to-stop-a-cart-from-receiving-abandoned-cart-emails-97cbz.md - [Applying a generic coupon code in cart recovery links]: https://help.metorik.com/applying-a-generic-coupon-code-in-cart-recovery-links-4dylj.md - [Multiple Devices and Carts]: https://help.metorik.com/multiple-devices-and-carts-ato4q.md ### Cart Reports & Data - [Cart Reports]: https://help.metorik.com/cart-reports-j9ze7.md - [Why are cart IDs in Metorik not sequential?]: https://help.metorik.com/why-are-cart-ids-in-metorik-not-sequential-1w47j.md ## Integrations - [ChatGPT or Claude via MCP]: https://help.metorik.com/chatgpt-or-claude-via-mcp-7j83g.md - [Groove Integration]: https://help.metorik.com/groove-integration-y3ree.md - [Zendesk Integration]: https://help.metorik.com/zendesk-integration-wehds.md - [Freshdesk Integration]: https://help.metorik.com/freshdesk-integration-c30ho.md - [Gorgias Integration]: https://help.metorik.com/gorgias-integration-q5j74.md - [Intercom Integration]: https://help.metorik.com/intercom-integration-8rdo6.md - [ShipStation Integration]: https://help.metorik.com/shipstation-integration-95t5m.md - [Help Scout Integration]: https://help.metorik.com/help-scout-integration-5wuf7.md - [Google Analytics Integration]: https://help.metorik.com/google-analytics-integration-jcmal.md - [Desktop Apps]: https://help.metorik.com/desktop-apps-zsbwk.md ### 3rd Party Compatibility - [Integration with 3rd party emailing services]: https://help.metorik.com/integration-with-3rd-party-emailing-services-d2qmk.md - [Does Metorik integrate with Amazon?]: https://help.metorik.com/does-metorik-integrate-with-amazon-czd4s.md - [WooCommerce: Using Advanced Custom Fields (ACF) with Metorik]: https://help.metorik.com/woocommerce-using-advanced-custom-fields-acf-with-metorik-zezyf.md - [Preparing for Google Analytics’ Universal Analytics Sunset]: https://help.metorik.com/preparing-for-google-analytics-universal-analytics-sunset-mlb5n.md ### WooCommerce Integrations - [WooCommerce Integration: Shipment Tracking]: https://help.metorik.com/woocommerce-integration-shipment-tracking-yb2mu.md - [WooCommerce: AeroCheckout Support]: https://help.metorik.com/woocommerce-aerocheckout-support-owxkn.md - [WooCommerce Integration: Brands]: https://help.metorik.com/integration-woocommerce-brands-ablnw.md - [WooCommerce Integration: Product Bundles]: https://help.metorik.com/product-bundles-support-5rc4u.md ### Shopify Integrations - [Shopify: Gift Cards Integration]: https://help.metorik.com/shopify-gift-cards-integration-c2di6.md - [Zapier Integration]: https://help.metorik.com/zapier-integration-cae88.md - [Airtable Integration]: https://help.metorik.com/airtable-integration-6v5hq.md - [Google Ads integration]: https://help.metorik.com/google-ads-integration-hityv.md ## Data & Syncing ### Sync Overview - [Data Syncing]: https://help.metorik.com/data-syncing-i9qb4.md ### Shopify Sync Settings - [Shopify: Permissions required for Metorik]: https://help.metorik.com/shopify-permissions-required-for-metorik-n895q.md - [Shopify: Additional Details from Metorik]: https://help.metorik.com/shopify-additional-details-from-metorik-8by12.md - [Shopify: Source Tracking]: https://help.metorik.com/shopify-source-tracking-jwa1e.md - [Shopify: Removing additional details from packing slips or shipping labels]: https://help.metorik.com/shopify-removing-additional-details-from-packing-slips-or-shipping-labels-pk2lk.md - [Edited Shopify Orders in Metorik]: https://help.metorik.com/edited-shopify-orders-in-metorik-6r68j.md - [Shopify: Cancelled Orders]: https://help.metorik.com/shopify-cancelled-orders-qyeja.md - [Shopify: Smart Collection Syncing (Categories)]: https://help.metorik.com/shopify-smart-collection-syncing-categories-57fgd.md ### WooCommerce Sync Settings - [WooCommerce: Can't change order statuses, notes, cart tracking and more]: https://help.metorik.com/woocommerce-cant-change-order-statuses-notes-cart-tracking-and-more-i90p6.md - [WooCommerce: I Can't Add My Store]: https://help.metorik.com/woocommerce-i-cant-add-my-store-a61u1.md - [WooCommerce: Can I turn off Metorik's webhooks that are set up for my store?]: https://help.metorik.com/woocommerce-can-i-turn-off-metoriks-webhooks-that-are-set-up-for-my-store-cxpfi.md - [WooCommerce: Source Tracking]: https://help.metorik.com/woocommerce-source-tracking-p8143.md - [Metorik Helper Plugin V2]: https://help.metorik.com/metorik-helper-plugin-v2-n5toi.md - [WooCommerce: My store fails the importing test]: https://help.metorik.com/woocommerce-my-store-fails-the-importing-test-lthpe.md - [WooCommerce: Making sure updated data gets synced to Metorik]: https://help.metorik.com/woocommerce-making-sure-updated-data-gets-synced-to-metorik-bgcyj.md - [WooCommerce: Order Date Types]: https://help.metorik.com/woocommerce-order-date-types-qyfdl.md - [WooCommerce: Why do I need the Metorik Helper plugin?]: https://help.metorik.com/woocommerce-why-do-i-need-the-metorik-helper-plugin-uyf4h.md - [WooCommerce: Stop Metorik's first import]: https://help.metorik.com/woocommerce-stop-metoriks-first-import-s2dtq.md - [WooCommerce: Redacting or hiding customer data in WooCommerce API requests]: https://help.metorik.com/woocommerce-redacting-or-hiding-customer-data-in-woocommerce-api-requests-uuw4s.md - [WooCommerce: Dates, Times & Timezones]: https://help.metorik.com/woocommerce-dates-times-timezones-gtkz7.md - [WooCommerce store not syncing or connected]: https://help.metorik.com/woocommerce-store-not-syncing-or-connected-kfwtr.md ### Data Settings & Management - [Currency & Number Formatting]: https://help.metorik.com/currency-number-formatting-x4v45.md - [Date Ranges and Settings]: https://help.metorik.com/date-ranges-and-settings-rt3a4.md - [Deleting orders, customers, subscriptions, and products from Metorik]: https://help.metorik.com/deleting-orders-customers-subscriptions-and-products-from-metorik-9u0rb.md - [Multiple Currencies]: https://help.metorik.com/multiple-currencies-fknh5.md - [Do I still have access to all my data?]: https://help.metorik.com/do-i-still-have-access-to-all-my-data-dx4kd.md - [Change how order numbers are displayed]: https://help.metorik.com/change-how-order-numbers-are-displayed-8ktct.md ### Historical Imports & Migrations - [Migrating your store from Shopify to WooCommerce]: https://help.metorik.com/migrating-your-store-from-shopify-to-woocommerce-q51ow.md - [Importing old data into Metorik]: https://help.metorik.com/importing-old-data-into-metorik-1h0ou.md ## API & MCP - [Metorik API]: https://help.metorik.com/metorik-api-k8l7e.md ## Security & privacy - [Metorik, GDPR, and Privacy]: https://help.metorik.com/metorik-gdpr-and-privacy-nknjl.md - [Is Metorik Secure?]: https://help.metorik.com/is-metorik-secure-i44lz.md - [My Metorik user account has been compromised]: https://help.metorik.com/my-metorik-user-account-has-been-compromised-il3bi.md ## Troubleshooting ### Migration & Hosting - [WooCommerce: What should I do if I'm migrating my hosting?]: https://help.metorik.com/woocommerce-what-should-i-do-if-im-migrating-my-hosting-lvaaj.md - [Migrating your store from WooCommerce to Shopify]: https://help.metorik.com/migrating-your-store-from-woocommerce-to-shopify-bs6i9.md ### Connection & Access Issues - [Are there iPhone & Android Metorik apps?]: https://help.metorik.com/are-there-iphone-android-metorik-apps-vq7q3.md - [Fixing Cloudflare 520 Errors]: https://help.metorik.com/fixing-cloudflare-520-errors-b3n60.md - [Fixing issues loading the Metorik App]: https://help.metorik.com/fixing-issues-loading-the-metorik-app-5jqzu.md - [WooCommerce: Metorik Helper plugin causing 403 errors]: https://help.metorik.com/woocommerce-metorik-helper-plugin-causing-403-errors-imtgf.md - [Store URL or domain changed]: https://help.metorik.com/store-url-or-domain-changed-slrpn.md ### General - [Will Metorik slow down my store? (No!)]: https://help.metorik.com/will-metorik-slow-down-my-store-no-200vj.md - [Setting up URL searching with Google Chrome]: https://help.metorik.com/setting-up-url-searching-with-google-chrome-cc3rk.md - [WooCommerce: Hide Metorik in the WordPress dashboard]: https://help.metorik.com/woocommerce-hide-metorik-in-the-wordpress-dashboard-3aon2.md ## Metorik Guides ### Reports - [Using the Revenue Report]: https://help.metorik.com/guides/using-the-revenue-report-3dtyj.md - [Using the Orders Report]: https://help.metorik.com/guides/using-the-orders-report-g7lfu.md - [Finding your best selling days, weeks, or months]: https://help.metorik.com/guides/finding-your-best-selling-days-weeks-or-months-wnpbs.md - [Viewing combined sales for multiple stores]: https://help.metorik.com/guides/viewing-combined-sales-for-multiple-stores-f70ud.md - [Calculating new and returning customers]: https://help.metorik.com/guides/calculating-new-and-returning-customers-qoger.md - [Seeing refunds broken down by reason]: https://help.metorik.com/guides/seeing-refunds-broken-down-by-reason-zqulk.md - [What does "Unique Visitors" mean in Metorik?]: https://help.metorik.com/guides/what-does-unique-visitors-mean-in-metorik-w0adi.md - [Showing Refunds on the Dashboard]: https://help.metorik.com/guides/showing-refunds-on-the-dashboard-1v4ak.md ### Segmenting - [Finding your top spending customers from a certain country]: https://help.metorik.com/guides/finding-your-top-spending-customers-from-a-certain-country-bl0hl.md - [Finding customers with a certain total spend in a given time period]: https://help.metorik.com/guides/finding-customers-with-a-certain-total-spend-in-a-given-time-period-m7sqe.md - [How to filter your order report by SKU]: https://help.metorik.com/guides/how-to-filter-your-order-report-by-sku-9q9p3.md - [Tag and filter groups of customers]: https://help.metorik.com/guides/tag-and-filter-groups-of-customers-umga6.md ### Exports - [Make automatic backups of your store's data]: https://help.metorik.com/guides/make-automatic-backups-of-your-stores-data-todjn.md - [Export paying customers from a specific country]: https://help.metorik.com/guides/export-paying-customers-from-a-specific-country-0war8.md ### Products - [Finding products that are frequently purchased together]: https://help.metorik.com/guides/finding-products-that-are-frequently-purchased-together-a9fy6.md - [Set weight-based shipping costs]: https://help.metorik.com/guides/set-weight-based-shipping-costs-79fcf.md - [Comparing product and variation performance]: https://help.metorik.com/guides/comparing-product-and-variation-performance-ngc35.md - [View product views and conversion rates]: https://help.metorik.com/guides/view-product-views-and-conversion-rates-hx9b2.md ### Engage - [Send shipment tracking emails for WooCommerce]: https://help.metorik.com/guides/send-shipment-tracking-emails-for-woocommerce-y4gf6.md - [Emailing customers on the anniversary of their first order]: https://help.metorik.com/guides/emailing-customers-on-the-anniversary-of-their-first-order-9bxek.md - [Automatically emailing customers after a purchase asking for a product review]: https://help.metorik.com/guides/automatically-emailing-customers-after-a-purchase-asking-for-a-product-review-upz27.md - [Emailing customers on their birthday]: https://help.metorik.com/guides/emailing-customers-on-their-birthday-urbqq.md - [Sending automated refund email notifications to customers]: https://help.metorik.com/guides/sending-automated-refund-email-notifications-to-customers-xoob3.md - [Send abandoned cart emails in multiple languages]: https://help.metorik.com/guides/send-abandoned-cart-emails-in-multiple-languages-znaba.md ### Subscriptions - [Finding your subscription trial conversion rate]: https://help.metorik.com/guides/finding-your-subscription-trial-conversion-rate-tfq5p.md - [Calculating future renewal revenue from active WooCommerce subscriptions]: https://help.metorik.com/guides/calculating-future-renewal-revenue-from-active-woocommerce-subscriptions-f7k4s.md ### Digests - [Creating a reminder email notification]: https://help.metorik.com/guides/creating-a-reminder-email-notification-v1a7n.md - [Creating a daily email with low stock products]: https://help.metorik.com/guides/creating-a-daily-email-with-low-stock-products-zsz46.md - [Creating a daily email of your best & worst selling products]: https://help.metorik.com/guides/creating-a-daily-email-of-your-best-worst-selling-products-paxh0.md - [Creating an automated vendor sales summary email]: https://help.metorik.com/guides/creating-an-automated-vendor-sales-summary-email-ofati.md ### Integrations - [Seeing sales broken down by brand for WooCommerce]: https://help.metorik.com/guides/seeing-sales-broken-down-by-brand-for-woocommerce-9t4iw.md This helpdesk is powered by Ferndesk. 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