I can't add my store

When you  add a store to Metorik, you may run into an error where it says it can't find your site or similar.

Before I explain why it may happen, it may be useful to tell you the requirements of Metorik:

  • The WordPress API should be enabled (it is by default)
  • WooCommerce 2.6.0 or higher
  • WooCommerce API should be enabled (it is by default)

Some plugins that we know cause issues here:

  • Remove WordPress Overhead
  • SecuPress
  • Loginizer

If the security plugin you're using or your host needs an IP address that they can whitelist, please contact us on the live chat and we will do our best to accomodate you.

Also if you're running a security plugin, such as  SecuPress, the WordPress API may be disabled by it. Check the security plugin's settings to be sure that the WordPress API is not disabled. Here's an example of what your SecuPress setting should look like: