There are several charts and KPIs available for you to report on carts.
Firstly, it's important to note a few things:
- Since WooCommerce does not track carts, we are only able to report on carts from when you started using Metorik (or after July 2018 when Metorik added cart tracking).
- We only report on carts that had a valid email or were made by a logged-in user.
- All reports look at carts started in the dates set at the top right of the report page.
You'll find the Carts Report page under Carts > Reports in the sidebar, or by clicking this link.
Now let's look at each of the charts available to you.
Carts Started: Looks at carts started in the period.
Carts Abandoned: Looks at carts started in the period that were abandoned. A cart is considered abandoned when it hasn't been updated in 30-60 minutes. You can also see the abandonment rate (what % of carts are being abandoned).
Carts Placed: Carts that were started and then led to an order being made in the same session. You can also see the placed rate (what % of carts resulted in orders being placed in the same session).
Cars Recovered: Carts that were recovered through Metorik Engage automated recovery emails. You can also see the recovery rate (what % of abandoned carts were recovered).