How can I exclude order statuses from reports?

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Every store's different, and every store has a different way by which they manage their store. Some people may consider only cancelled and failed orders to be irrelevant, while another store may feel that pending payment orders should be ignored too. There's also a chance that your store uses custom order statuses.

As such, Metorik allows you to exclude order statuses from reports / totals / KPIs. The statuses excluded should be those that you don't really consider as being an order/sale.

You can do this from your store's settings:

For WooCommerce stores:

For Shopify stores, note that cancelled orders are called "Voided":

The refunded status cannot be excluded, as refunds are automatically deducted to give you net sales and revenue figures around the app.