WooCommerce: I Can't Add My Store

When you add a store to Metorik, you may run into an error where it says it can't find your site or similar.

Before I explain why it may happen, it may be useful to tell you the requirements of Metorik:

  • The WordPress API should be enabled (it is by default)
  • WooCommerce 2.6.0 or higher
  • WooCommerce API should be enabled (it is by default)

When you click the connect button from Metorik, we'll take you to the authorization page in your store to give Metorik permission. If this page doesn't load, be sure to check out this help doc for information on how to fix it.

Some plugins that we know cause issues here:

  • Remove WordPress Overhead
  • SecuPress
  • Loginizer
  • Sucuri

Try and whitelist the following URLs in your security plugin:

  • wc-api/*
  • wp-json/*

By /*, we mean everything under those URLs, so wp-json/wc/v2 needs to be whitelisted. What you need to enter varies based on the security plugin you're using, but with Sucuri, it would be "Begins with wp-json".

If the security plugin you're using or your host needs an IP address that they can whitelist, please send us a message and we will do our best to accommodate you. But another option that may be better is to whitelist the user agent for Metorik's WooCommerce API requests, which contains Metorik (eg. Metorik API Client). 

Also if you're running a security plugin, such as SecuPress, the WordPress API may be disabled by it. Check the security plugin's settings to be sure that the WordPress API is not disabled. Here's an example of what your SecuPress setting should look like:

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