Data Syncing

Metorik attempts to sync data with your store in real-time, including but not limited to:

  • Orders
  • Customers
  • Products
  • Variations
  • Categories
  • Coupons
  • Subscriptions (WooCommerce only)

It does this in a few ways:

  1. Import - Initially when you add your store, it syncs all of your data through a bulk import.
  2. Webhooks - Whenever an event happens on your store, like an order is created or a customer is updated, your store sends a notification to Metorik about it. These can fail though when there are issues on your site or if you have a big store. Technically, you can disable them if you have a large WooCommerce store.
  3. Background Syncing - Metorik has a very efficient way to check for missing and outdated data. It does this every 5-10 minutes. Issues with updating? Check this help doc.

WooCommerce users:

You will need to keep the Metorik Helper plugin installed and active on your site to ensure all data is synced.

Shopify users:

You're good to go, no need to install anything else!

If it seems like your data is not syncing and you want us to check, please send us a message and we'll take a look right away.

Still need help? Contact Us Contact Us