Metorik attempts to sync data with your store in real-time, including but not limited to:
It does this in a few ways:
- Import - Initially when you add your store, it syncs all of your data through a bulk import.
- Webhooks - Whenever an event happens on your store, like an order is created or a customer is updated, WooCommerce sends a notification to Metorik about it. These can fail though when there are issues on your site or if you have a big store. Technically, you can disable them if you have a large store.
- Background Syncing - Metorik has a very efficient way to check for missing and outdated data. It does this every 5-10 minutes. Issues with updating? Check this help doc.
Either way, you need to keep the Metorik Helper plugin installed and active on your site.
If it seems like your data is not syncing and you want us to check, please send us a message and we'll take a look right away.