This usually means MCP access is disabled for all your stores. Ask a store admin to enable MCP access in Store Settings. You need analyst, editor, or admin access on at least one store with MCP enabled.
ChatGPT or Claude via MCP
Metorik supports the Model Context Protocol (MCP), which lets you connect AI assistants like ChatGPT and Claude to your store data. Once connected, you can ask questions, build reports, and get insights about your orders, customers, products, and more—all through natural language.
What you'll need
A Metorik account with analyst, editor, or admin access to at least one store
An account with ChatGPT (Plus/Team/Enterprise) or Claude (Pro/Team/Enterprise)
MCP access enabled for your store (store admins can control this)
How MCP access works
MCP connections are tied to your Metorik user account, not to individual stores. When you authorize an AI assistant, you choose which stores it can access. Permissions mirror your existing Metorik access—if you're an admin on one store and an analyst on another, the AI assistant will have the same level of access for each store.
Store admins can disable MCP access for a store entirely. If disabled, no users on that store can connect AI assistants via MCP, but you can still use MCP with other stores where it's enabled.
Connect ChatGPT
Start from the Applications page in your Metorik settings, where you can connect ChatGPT or Claude with one click.
1
Go to Applications in Metorik
Navigate to Settings → Applications. This page shows all connected apps and lets you manage their access.
2
Click Connect ChatGPT
On the Applications page, click the Connect ChatGPT button. This will redirect you to the Metorik authorization screen.
3
Authorize ChatGPT
On the authorization screen, review the permissions and choose your store access:
All stores I can access now and in future – The connection will follow your live analyst, editor, and admin access across all stores automatically.
Only selected stores – Limit the connection to specific stores you choose now.
Click Authorize to complete the connection.
4
Start using ChatGPT with your store data
Once authorized, return to ChatGPT and start asking questions about your store. ChatGPT can now access your Metorik data through the MCP connection.
Connect Claude
Start from the Applications page in your Metorik settings, where you can connect ChatGPT or Claude with one click.
1
Go to Applications in Metorik
Navigate to Settings → Applications.
2
Click Connect Claude
Click the Connect Claude button to start the authorization flow.
3
Authorize Claude
Review the permissions and choose your store access preference (all stores or selected stores), then click Authorize.
4
Start using Claude with your store data
Return to Claude and begin asking questions about your orders, customers, products, and analytics.
Configure MCP manually
If you're using a different MCP-compatible client or setting up a custom integration, you can configure it manually using the Metorik MCP server URL:
https://app.metorik.com/mcpIn Claude Desktop:
Open Claude Desktop settings
Go to the Developer or MCP section
Add a new MCP connector
Enter the URL:
https://app.metorik.com/mcpSave and authenticate via OAuth when prompted
In ChatGPT:
Go to Settings → Connectors or Integrations
Add a new connector/app
Enter the MCP URL:
https://app.metorik.com/mcpFollow the OAuth flow to authorize
The OAuth flow will verify your Metorik account and let you choose which stores to connect.
Manage your connections
You can view and manage all your connected AI apps from Settings → Applications.
From this page you can:
Edit access – Change which stores the app can access
Revoke – Disconnect the app entirely
Revoking a connection immediately removes the app's access to your Metorik data.
Enable or disable MCP for a store
Store admins can control whether MCP is available for their store:
Go to Store Settings for the store.
Find the MCP access for this store setting.
Toggle it to Enabled or Disabled.
When disabled, no users on that store can connect AI apps via MCP. Users can still use MCP with other stores where it's enabled.
Security & permissions
Connections use OAuth to securely authenticate your Metorik account
AI assistants only see data from stores you explicitly authorize
Access levels match your existing Metorik permissions (analyst, editor, admin)
You can revoke access at any time from Applications settings
MCP connections are per-user, not per-store. Each team member sets up their own connection and chooses which stores to include.
Usage limits
There's no specific limit on MCP requests from Metorik's side. Metorik has general rate limits, but in practice you'll rarely hit them—each request requires processing time on the AI side, so natural pauses between queries tend to keep you well within bounds.
Keep in mind that using MCP does consume tokens on your AI provider's end. You may be limited by your ChatGPT or Claude plan's message caps or token quotas. Those limits are controlled entirely by your chat provider, not by Metorik.
Troubleshooting
I can't see the option to connect ChatGPT or Claude
The authorization screen shows "No stores available"
You need analyst, editor, or admin access to at least one store with MCP enabled. Contact your store admin to verify your permissions and the store's MCP setting.
My AI assistant says it can't access my store data
Check that the connection is still active in Settings → Applications. If the connection was revoked or you no longer have access to the store, you'll need to re-authorize.
A store admin disabled MCP—can I still use it?
You can still use MCP with other stores where it's enabled, but you won't be able to access the disabled store through AI assistants until MCP is re-enabled.
Related
Metorik API – Build custom integrations with the Metorik API
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