Filter Abandoned Carts to Exclude Recovered Carts

When segmenting carts in Metorik, the Cart Status: Abandoned filter includes all abandoned carts—including those that were later recovered. To focus only on carts that are abandoned and not yet recovered, you need to add an additional filter.

1

Add the Cart Status filter

Go to Carts and open the segment builder. Add a filter for Cart Status → is in → Abandoned.

2

Add the Cart Recovered filter

Click the + button to add another filter. Select Cart Recovered → is empty. This excludes any carts that have been recovered.

3

Apply the segment

Click Segment Carts to see only abandoned carts that haven't been recovered. You can also save this segment for reuse.