Metorik Docs
Connection & Access Issues

Store URL or domain changed

If your WooCommerce store's domain has changed, Metorik may have trouble connecting or syncing data. This commonly happens when:

  • You changed your domain name

  • You switched from www to non-www (or vice versa)

  • You switched from http to https

  • You moved your store to a new host or subdomain

In these cases, Metorik may still be trying to connect to the old URL stored in your settings, causing connection failures or sync issues.

Check and update your store URL

1

Go to Store Settings

Navigate to app.metorik.com/settings/stores/current or go to Settings → Stores from your Metorik dashboard.

2

Find your store

Locate the store that's having connection issues and check the URL shown.

3

Update the URL

Change the store URL to match your store's current domain. Make sure it matches the final URL your customers see in their browser — the one without redirects.

For example:

  • If your store now redirects from www.mystore.com to mystore.com, use mystore.com

  • If your store now redirects from mystore.com to www.mystore.com, use www.mystore.com

  • If you've moved from http to https, use https:// in the URL

4

Save changes

Save the updated URL. Metorik will now use the correct URL to connect to your store.

Enter just the domain — for example, mystore.com — without https:// or a trailing slash.

Still having issues?

If updating the URL doesn't resolve the problem, the issue may be caused by something else:

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