Order and Subscription Notes
In this article
What is an order note?
An order note serves two main functions:
They automatically log any action that has taken place regarding a specific order such as payment and shipping details.
They allow you to log manual entires that are specific to the order.
WooCommerce order/subscription notes
In WooCommerce, you will find any order/subscription notes on the individual order/subscription page. You can also add a note here as well.
You can also add a note directly within Metorik by heading to the order/subscription page in Metorik:
Use the dropdown to choose if the note should be private (just for internal use) or a customer note. If you choose a customer note, WooCommerce should send them an email (this is completely seperate to Metorik).
WooCommerce stores can also opt in to Note Syncing from the store connection settings in Metorik:
Once enabled, Metorik will automatically sync past order notes and future notes, allowing you to segment by them on the orders page:
Shopify order notes
In Shopify, you will find all order notes in the timeline section on the individual order page (located at the bottom of the page):
These will also show on the individual order page in Metorik:
Since at the time of writing this post, Metorik doesn't support Shopify subscriptions, you won't be able to see subscription notes.
Exporting notes
Currently, Metorik does not store order/subscription notes, but rather only displays them. Therefore order/subscription notes are viewable in all your individual order/subscription pages, but cannot be exported. Let us know if you need this and we can consider adding it.