Customer timelines

You can find our customer timeline feature on most customer profiles in Metorik:

If you'd like, you can use the arrow top right to hide it from view.

What events are shown?

Currently, these are the events we show there:

• Customer joined (and the source if known).

• Ordered (and sometimes the order type if it's a subscription renewal).

• Subscription started (WooCommerce only).

• Subscription ended — based off the end date (WooCommerce only).

• Abandoned cart (only for carts abandoned and never recovered after the customer/guest exists in Metorik).

• Received email (any Engage emails sent to the customer / their email address, even order automations).

This is a relatively new feature so we will continue to add and change the events shown.